Contact information

We’re here to help and want your experience with Crafted Cocktail Concierge to feel seamless, enjoyable, and transparent. Whether you have questions about your order, products, or policies, please reach out using the information below. Customer inquiries only.

Customer Support Email:

Support@craftedcocktailconcierge.com

Customer Support Phone:

803-298-8743

Business Address:

Crafted Cocktail Concierge
7901 4th St N STE 300
St Petersburg, FL 33702

Please Note:

We currently provide support primarily through email to ensure every request is properly documented and handled with care.

Response Time:

Our support team typically responds within 24–48 business hours, Monday through Friday. Response times may be slightly longer during holidays or high-volume periods.

Order Questions:

For faster assistance, please include your order number, name, and a brief description of your request when contacting us.

Returns & Damaged Items:

  • Return requests must be submitted within 14 days of delivery

  • Damaged or incorrect items must be reported within 72 hours of delivery

  • Please include photos when applicable to help us resolve your request quickly

Business Inquiries:

For partnerships, collaborations, or wholesale questions, please include “Business Inquiry” in your subject line so we can direct your message to the appropriate team.

Thank you for being part of the Crafted Cocktail Concierge experience.